Shipping policy

Shipping Policy

Processing & Production

Most products from Kat Lassus Photography are made to order. After your order is placed, it is sent to production before it is shipped. Production times vary depending on the product, print provider, order volume, and destination.

Shipping & Delivery

Shipping times shown at checkout are estimates and are separate from production time. Once your order has shipped, you will receive tracking information when available.

Delivery dates are estimates and cannot be guaranteed. Delays may occasionally occur due to carriers, weather, holidays, customs, or other circumstances outside our control.

Multiple Packages

If your order contains multiple products, they may be produced by different facilities and shipped separately. You may therefore receive more than one package and more than one tracking number for the same order.

Incorrect Shipping Addresses

Please carefully review your shipping address before placing your order. If you notice an error, contact us as soon as possible at klassusphoto@gmail.com. Once an order has entered production or shipped, we may not be able to change the delivery address.

Lost, Delayed, or Damaged Packages

If your package appears to be lost, significantly delayed, or arrives damaged, please contact us at klassusphoto@gmail.com with your order number and details of the issue so we can assist you.

For damaged products, please include clear photographs of the item and packaging when possible.

International Orders

International delivery times may vary. Customers are responsible for any customs duties, import taxes, or other fees that may be charged by their country, unless otherwise stated at checkout.

Questions

If you have questions about your shipment, please contact us at klassusphoto@gmail.com.