Refund policy

Returns & Refunds

Each product from Kat Lassus Photography is made to order especially for you. Because our prints and products are produced on demand, we do not accept returns or exchanges for change of mind, ordering the wrong size, color, or other customer-selected option.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 30 days of delivery at klassusphoto@gmail.com.

Please include your order number, a description of the problem, and clear photographs showing the item and the issue. We will review your claim and, when eligible, arrange a replacement or refund at no additional cost to you.

Please do not return a damaged or defective item unless we specifically ask you to do so.

Cancellations and Order Changes

Because orders may enter production shortly after they are placed, cancellations and changes are not guaranteed. If you need to cancel or change an order, contact us as soon as possible at klassusphoto@gmail.com. If production has not begun, we will make every reasonable effort to accommodate your request. Once an order has entered production, it cannot be canceled or changed.

Refunds

When a refund is approved, it will be issued to your original payment method. Please allow time for your bank or credit card provider to process and post the refund.

Questions

If you have any questions about an order or this policy, please contact us at klassusphoto@gmail.com.